Source data
Ontario’s restricted in-home product and service agreements
Sources checked
- 01Identify the product
Match the equipment or service to the restricted functions in Ontario’s list. Source 1
- 02Check who initiated contact
A customer can contact the supplier and request a home visit to enter into a contract. Source 1
- 03Check an existing agreement
A supplier with an existing written contract must obtain agreement to make an offer before visiting. Source 1
- 04Read the written copy
A qualifying restricted contract has a prescribed disclosure cover page and a ten-day cooling-off period from receipt. Source 1
The decisive questions are what the supplier is offering, who initiated the transaction and whether an existing written agreement qualifies for the exception.
Ontario’s restricted in-home product and service agreements
This guide covers the listed goods and services at a consumer’s home under Ontario’s direct-agreement rules. Other door-to-door products and different contract channels may have separate requirements.
| Source | |||
|---|---|---|---|
| Furnace | Restricted | Consumer must initiate the home transaction unless a prescribed exception applies | Source 1 |
| Air conditioner | Restricted | Includes agreements made at the consumer’s home | Source 1 |
| Air cleaner or purifier | Restricted | Includes products providing the same function | Source 1 |
| Water heater | Restricted | Check the rules for an existing contract before agreeing to a replacement | Source 1 |
| Water treatment, purifier, filter or softener | Restricted | Includes devices performing the listed treatment functions | Source 1 |
| Duct cleaning | Restricted | The restrictions include the service as well as listed devices | Source 1 |
| Combined HVAC or other product or service | Restricted if it performs a listed function | Look at what the equipment or service does | Source 1 |
| Supplier already has a written contract | Conditional exception | Supplier arranges the visit away from the home and obtains agreement in advance to make the offer | Source 1 |