Source data
Selected withdrawal rules for distance purchases in France
Sources checked
- 01Classify
Check whether the transaction is a covered distance purchase and identify any exception. Source 1
- 02Count
Use delivery for goods and conclusion of the contract for services. Source 1
- 03Notify
Send a clear withdrawal declaration. Use the online function where applicable and keep the receipt. Source 2
- 04Return
Send back eligible goods within the return deadline and keep evidence of dispatch. Source 2
The withdrawal notice, return and reimbursement are separate steps.
Selected withdrawal rules for distance purchases in France
This guide covers general consumer purchases from a professional seller. Financial services and other specialist contracts can have separate rules.
| Source | |||
|---|---|---|---|
| Goods bought from a professional seller online | Withdrawal generally available | 14 days after receipt. For goods in one order delivered separately, count from receipt of the last item. | Source 1 |
| Service contracted online | Withdrawal generally available | 14 days from conclusion of the contract, subject to exceptions such as eligible fully performed services. | Source 1 |
| Clearly personalized goods | Exception | Products made to the buyer’s specifications or clearly personalized. | Source 1 |
| Hotel, car rental or leisure service for a specified date | Exception | Applies to the listed date-specific contracts. | Source 1 |
| Digital content already started | Conditional exception | Consumer gave prior express consent and acknowledged the loss of the withdrawal right. | Source 1 |
| Online withdrawal for a covered contract | Online function available | French rules apply to online interface contracts from 19 June 2026. | Source 2 |
| Returning goods after notice | Separate return deadline | Generally send them back within 14 days after notifying the trader. | Source 2 |