Source data
Steps and response periods for a pet request in England
Sources checked
- 01Send the request
Describe the animal and keep a copy of the written request. Source 1
- 02Track the response
The ordinary response window is 28 days. Source 1
- 03Respond to information requests
The decision is then due by the later of the original deadline or seven days after the information is provided. Source 1
- 04Keep the decision
A refusal should explain the reason. Keep the written agreement if approved. Source 1
Ask for each new pet and include enough information for the landlord to consider it.
Steps and response periods for a pet request in England
The guide applies to assured periodic tenancies in England. Check the tenancy type before relying on this procedure.
| Source | |||
|---|---|---|---|
| Tenant wants a pet | Make a written request | Include a description such as the kind, size or relevant characteristics of the pet. | Source 1 |
| Landlord receives the request | Ordinary written response within 28 days | The landlord considers the particular request. | Source 1 |
| Landlord requests more information | Later of the original deadline or seven days after information arrives | The landlord can defer the decision until the tenant provides the requested details. | Source 1 |
| An occupant is allergic or a freeholder bans pets | May be reasonable to refuse | The reason should relate to the circumstances. | Source 1 |
| Landlord generally dislikes pets | Normally unreasonable as the reason alone | The guidance calls for consideration of the specific request. | Source 1 |
| Pet approved | Approval stays in place for that pet | Ask separately before keeping another pet. | Source 1 |
| No response or potentially unreasonable refusal | Complaint may be available | Keep the request and any written reasons for the complaint. | Source 1 |